Inventory of Business Licenses

General information
Name of formality	License to Operate Air Ticket Sale and Reservation Agents
Type of formality	License
Date of last modification	03.01.2018
Responsible Authorities	Civil Aviation Department
LSIC	H - Transportation and storage
Who should complete this business formality?	Any person or legal entity that intends to operate at the air ticket agent that provides the service of selling the air ticket and airline booking as the agent of the relevant airlines both domestic and international according to their agreement.
Qualifications needed by the business to get the formality	1. Shall obtain the Enterprise Registration Certificate with a clear business operation of airline booking and sales; 2. Shall have the agent agreement to be the airline agent with the relevant airlines; 3. Shall have the qualified personnels - the minimum requirements are: (i) 1 IT technical staff; (ii) at least 2 air line booking and sale agent that has the IT background and can speak good English; 4. Shall have a good IT system that link directly to the airline and other airline agent both domestic and international; 5. Shall have modern and sufficient equipment to provide the service; and 6. Shall have a permanent office in Lao PDR.
Additional Comment	The information provided here is collected in 2017. Therefore, there might be some information that is not relevant to the current practice. Please contact the Civil Aviation Department for more information.

LEGAL FRAMEWORK
Name	Number	Date	Comment
Order on Management of Air Ticket Sale and Reservation Agent	2526/MPWT	16.02.2011	Article 2-Article 7: Air Ticket Agents and Airline Reservation
Law on Civil Aviation (Amended)	53/NA	26.06.2018	Part III Civil Aviation Business Chapter 1 Operating Business of Civil Aviation Article 51 and Article 52.6

REQUIRED DOCUMENTS FORMALITIES - First time
Name	Type	Comment
Certificate for Enterprise Registration of Company Limited	Formality	Enterprise Registration Certificate to operate air ticket sale and reservation agents. In case it is a brach of the company, it is required to submit the Enterprise Registration Certificate of the Branch
Certification of Financial and Asset / Financial Statements	Confirmative act	List of equipment for communicating technical information and for the air tickets and reservation agent
Copy of Passport of the Managing Director	Confirmative act	copy of ID or passport
Education Qualification Evidence	Confirmative act	of related technical staffs
Feasibility Study	Confirmative act	and internal regulations of the enterprise
Joint Venture Agreement / Partnership Agreement / Incorporation Agreement	Confirmative act	copy of Distribution Agreement of air tickets sales and reservation agents with a related airline company
Organization Chart of Board of Directors	Confirmative act	the current organization chat
Address Certification	Confirmative act
Power of Attorney (in case the applicant appoints the attorney to proceed with the application)	Confirmative act
Certificate of Annual Tax Payment	Formality
Evidence for the placement of required guarantee	Confirmative act

REQUIRED DOCUMENTS FORMALITIES - Renew
Name	Type	Comment

LIST OF ATTACHED DOCUMENTS FOR FIRST TIME APPLICATION
Type of document	Document Name
Application form	Application form for Air Ticket Agents and Airline Reservation

 

Mean of presentation
Means of presentation	At the Authority Offices
Address of authority	Civil Aviation Department, Ministry of Public Work and Transport
Processing Time (Day(s))	10	In case of denial, the Department shall notify the applicant in writing within 5 working days. The Department has the rights and mandate to issue this Formality for the business operator nationwide.

 

RENEWAL INFORMATION
Does the formality have a validity or an expiration date?	YES
How long will the formality be valid for? (in months)	12
What is the process and conditions to get the formality?
What is the process and conditions to renew the formality?	The renewal shall be undertaken at least 30 days prior to the expiration of this Formality; provided that the applicant shall submit all the required documentation to the Department for their consideration of the renewal and the Department will consider the renewal within 5 working days.

 

ISSUING FEES
Has application fees?	Service fees	Certificate fees	Application fees	Total fees
YES	0.00	750000.00	20000.00	770000.00
Comments	Reference: Presidential Edit 003, The application fee is collected by the authority.

 

RENEWAL FEES
Has renewal fees?	Service fees	Certificate fees	Renewal fees	Total renewal fees
YES	0.00	20000.00	375000.00	395000.00
Comments	Reference: Presidential Edit 003, The application fee is collected by the authority.

   

REQUIRED DOCUMENTS
Document Name	Comment
Certificate for Enterprise Registration of Company Limited	Enterprise Registration Certificate to operate air ticket sale and reservation agents. In case it is a brach of the company, it is required to submit the Enterprise Registration Certificate of the Branch
Certification of Financial and Asset / Financial Statements	List of equipment for communicating technical information and for the air tickets and reservation agent
Copy of Passport of the Managing Director	copy of ID or passport
Education Qualification Evidence	of related technical staffs
Feasibility Study	and internal regulations of the enterprise
Joint Venture Agreement / Partnership Agreement / Incorporation Agreement	copy of Distribution Agreement of air tickets sales and reservation agents with a related airline company
Organization Chart of Board of Directors	the current organization chat
Address Certification
Power of Attorney (in case the applicant appoints the attorney to proceed with the application)
Certificate of Annual Tax Payment
Evidence for the placement of required guarantee

 

STATISTICS (Issue or/and renewed number)
Year	Issued	Renewed
2016	6	86